Policy Overview
This Return & Refund Policy explains the terms applicable to orders placed with Apex Biolabs.
Customers should carefully review product information, order details, shipping information and applicable requirements before completing an order.
Except where a refund or other remedy is required by applicable law, completed purchases are final and are not eligible for return, exchange or refund.
All Sales Are Final
Apex Biolabs operates a final-sale policy. Once an order has been completed, customers generally cannot return products or request a refund simply because they have changed their mind.
- Change-of-mind returns are not accepted.
- Unwanted or unused orders are generally not eligible for return.
- Exchanges are not routinely offered.
- Refund requests must not be assumed to be accepted unless an applicable exception or legal requirement applies.
Returns
Apex Biolabs does not generally accept product returns after an order has been completed.
Customers should therefore confirm all relevant order details before submitting an order.
Orders cannot ordinarily be returned because a customer no longer wants the item or has changed their mind.
Refunds
Refunds are not ordinarily available for completed purchases.
A refund may only be considered where Apex Biolabs determines that an applicable exception exists or where a refund or other remedy is required by applicable law.
Please do not place an order with the expectation that it can subsequently be cancelled or refunded.
Damaged Orders
If an order arrives damaged or there is a significant issue with the shipment, customers should contact Apex Biolabs promptly so the matter can be reviewed.
Photographs, shipment information or other supporting documentation may be requested when assessing a reported issue.
Any remedy offered will be determined according to the circumstances and applicable requirements.
Incorrect Orders
Customers should carefully review their order details before completing a purchase.
- Verify the selected items before checkout.
- Verify the delivery information.
- Verify contact information and other submitted details.
Orders resulting from customer-entered errors are generally not eligible for cancellation or refund, subject to applicable law.
Order Cancellations
Because orders may enter processing shortly after submission, cancellation requests cannot be guaranteed.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Submitting a cancellation request does not automatically cancel an order.
Exceptions
Although Apex Biolabs maintains a final-sale policy, an issue may be reviewed where there is a material fulfillment problem, shipment issue or other circumstance requiring review.
Any exception is considered on a case-by-case basis and does not create an automatic right to a refund, return or exchange unless required by applicable law.
Legal Rights
Nothing in this policy is intended to exclude, restrict or override any consumer rights, guarantees, statutory remedies or other protections that cannot lawfully be excluded under applicable law.
Where applicable law provides a mandatory remedy, those legal requirements will apply notwithstanding this policy.
Contact
If you believe your order has experienced a significant fulfillment or delivery issue, contact Apex Biolabs with your order information and a description of the issue.