Shipping Overview
Apex Biolabs aims to process and dispatch eligible orders in a timely and organized manner. Shipping availability, delivery options and applicable requirements may vary depending on the destination.
Customers are responsible for providing accurate delivery information and ensuring that their order complies with applicable laws and regulations.
Shipping availability may depend on destination, applicable regulations and carrier restrictions. Orders may be subject to additional review where required.
Order Processing
Orders are reviewed and prepared before being handed to the applicable shipping provider.
- Orders are processed during normal business operating periods.
- Processing time may vary depending on order verification and destination requirements.
- Additional time may be required when information needs to be confirmed.
- Dispatch confirmation may be provided once an eligible order has been handed to the carrier.
Shipping Methods
Available shipping methods are determined according to destination, carrier availability and applicable shipping requirements.
Delivery Times
Delivery estimates depend on the shipping method, destination, carrier operations and other factors outside the direct control of Apex Biolabs.
Any delivery timeframe displayed during checkout should be treated as an estimate rather than a guaranteed delivery date.
Carrier delays, weekends, public holidays, destination restrictions and address issues may affect the expected delivery timeframe.
Tracking
Where tracking is available, tracking information may be provided after the shipment has been processed by the applicable carrier.
Tracking information is controlled by the shipping provider and may take some time to become active after dispatch.
Delivery Information
Customers should carefully review their delivery information before completing an order.
- Provide a complete and accurate delivery address.
- Include any relevant apartment, unit or building information.
- Ensure that the recipient information is accurate.
- Notify Apex Biolabs promptly if an address issue is identified before dispatch.
Apex Biolabs may not be responsible for delivery problems caused by incomplete or inaccurate address information supplied by the customer.
Shipping Delays
Delays can occur for reasons including carrier disruption, weather, public holidays, customs or regulatory review, incorrect address information, transportation interruptions or other circumstances outside our reasonable control.
When a shipment experiences a significant issue, customers may contact Apex Biolabs for assistance regarding the available information.
Damaged Packages
If a package arrives visibly damaged, customers should document the condition of the package and contact Apex Biolabs as soon as reasonably possible.
Supporting photographs or other relevant information may be requested when reviewing a shipping issue.
International Shipping
International shipping may be subject to additional requirements, restrictions, customs procedures and destination-specific regulations.
Customers are responsible for ensuring that shipments are permitted under the laws and regulations applicable to their destination.
Apex Biolabs does not guarantee that an item can be imported into every destination. Applicable customs, import and regulatory requirements should be reviewed before placing an order.
Contact
If you have a question regarding shipping, delivery status or a shipment-related issue, please contact Apex Biolabs through the website contact channel.